Refund Policy

1. General Refund Policy

Soulio operates on a subscription-based model. Due to the nature of our digital dating service, we have a limited refund policy. Please read this policy carefully before making a purchase.

2. No Refunds Policy

All sales are final. We do not offer refunds for:

• Monthly, quarterly, or annual subscription fees
• Premium features and upgrades
• In-app purchases
• Unused subscription time
• Dissatisfaction with matches or dating outcomes
• Technical issues that do not prevent core service usage

3. Limited Exceptions

We may consider refunds in the following limited circumstances:

3.1 Duplicate Charges

If you are charged multiple times for the same subscription period due to a technical error on our part, we will refund the duplicate charges.

3.2 Service Unavailability

If our service is completely unavailable for more than 48 consecutive hours during your subscription period due to technical issues on our end, you may be eligible for a partial refund.

3.3 Account Termination by Us

If we terminate your account for reasons other than violation of our Terms of Service, you may be eligible for a pro-rated refund of unused subscription time.

4. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period. You will continue to have access to premium features until the subscription expires.

5. Free Trial Policy

If you cancel during a free trial period, you will not be charged. However, if you do not cancel before the trial ends and your subscription begins, normal billing and refund policies apply.

6. Chargebacks and Payment Disputes

If you dispute a charge with your bank or credit card company, your account may be suspended until the dispute is resolved. We reserve the right to terminate accounts that initiate fraudulent chargebacks.

7. Processing Time

Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Processing time may vary depending on your bank or payment provider.

8. How to Request a Refund

To request a refund, please contact our support team with:

• Your account email address
• Transaction ID or receipt
• Reason for the refund request
• Supporting documentation (if applicable)

Email: support@soulio.online

9. Third-Party Payment Processors

Our payments are processed by Paddle. If you have questions about billing or need to dispute a charge, you may also contact Paddle directly through their customer support channels.

10. Legal Rights

This refund policy does not affect your statutory rights under applicable consumer protection laws. Some jurisdictions may provide additional rights that are not affected by this policy.

11. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Company Information

Soulio is operated by Mahmoud Shweki, a sole proprietor business entity. For the purposes of this Refund Policy, "we," "us," "our," and "Soulio" refer to Mahmoud Shweki.

Business Owner: Mahmoud Shweki (Sole Proprietor)
Business Name: Soulio
Service Provider: soulio.online

13. Contact Information

If you have questions about this refund policy, please contact us at:

Email: support@soulio.online
Website: https://soulio.online/contact
Business Owner: Mahmoud Shweki
Response time: Within 24-48 hours