Last updated: 10/25/2025

1. Introduction

At Soulio, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dating application and related services.

2. Information We Collect

2.1 Information You Provide

Profile information (name, age, photos, bio, interests)
Contact information (email, phone number)
Location data (for matching purposes)
Communication preferences
Payment information (processed by third-party payment providers)
Messages and communications with other users
Verification documents (for account verification)

2.2 Information We Collect Automatically

Device information (type, operating system, unique identifiers)
Usage data (app interactions, features used, time spent)
Log data (IP address, browser type, pages visited)
Location data (with your permission)
Analytics and performance data

2.3 Information from Third Parties

Social media profile information (if you choose to connect)
Payment processing information from our payment providers
Background check information (if you opt for verification)

3. How We Use Your Information

We use your information to:

Provide and improve our dating service
Create and maintain your profile
Match you with compatible users
Enable messaging and communication features
Process payments and manage subscriptions
Verify accounts and prevent fraud
Provide customer support
Send important service updates and notifications
Analyze usage patterns to improve our service
Ensure safety and security of our platform

4. Information Sharing and Disclosure

4.1 With Other Users

We share your profile information with other users as part of our matching and communication features. You control what information is visible in your profile.

4.2 With Service Providers

We may share information with trusted third parties who help us operate our service, including:

Payment processors (Paddle, Stripe)
Cloud hosting providers (Supabase, Vercel)
Analytics providers
Customer support platforms
Marketing and advertising partners

4.3 Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety, or that of our users.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication
Secure data centers and infrastructure
Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to processing of your personal information
Restriction: Request restriction of processing
Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at support@soulio.online.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Company Information

Soulio is operated by Mahmoud Shweki, a sole proprietor business entity. For the purposes of this Privacy Policy, "we," "us," "our," and "Soulio" refer to Mahmoud Shweki.

Data Controller: Mahmoud Shweki (Sole Proprietor)
Business Name: Soulio
Service Provider: soulio.online

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@soulio.online
Website: https://soulio.online/contact
Data Controller: Mahmoud Shweki

14. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We are committed to complying with GDPR requirements and protecting your privacy rights.

15. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to opt-out of the sale of personal information.